Cancellation by You (STANDARD bookings):

MULTI-DAY EXPERIENCE and DAY EXPERIENCE bookings:

If you wish to cancel your booking 10 weeks or more prior to your booking’s start date - you will receive a Credit Voucher* for the amount** that you have paid to TrekCo minus a Cancellation Charge (equal to 10% of the total Booking Cost).

If you wish to cancel your booking less than 10 weeks prior to your booking’s start date - you will forfeit the amount** that you have paid to TrekCo.

Cancellations will only be accepted via completion and submission of an online Cancellation Form within the aforementioned time frames (submitted forms are date/time stamped to prove receipt time and will be processed within TrekCooffice hours).

Credit Vouchers are valid for six months and must be redeemed by 23:59 on their Valid Until Date.

Including the total monies and/or value of vouchers received by TrekCo, but excluding the value of any optional extras, goods or services that have already been supplied, and/or excluding the value of any promotional codes or discounts applied.

Cancellation by You (FLEXIBLE bookings)

MULTI-DAY EXPERIENCE bookings:

If you wish to cancel your booking 10 days or more prior to your booking’s start date - you will receive a Credit Voucher* for the amount** that you have paid toTrekCo, minus a Cancellation Charge (equal to 10% of the total Booking Cost).

If you wish to cancel your booking less than 10 days prior to your booking’s start date - you will forfeit the amount** that you have paid to TrekCo.

DAY EXPERIENCE bookings:

If you wish to cancel your booking 24 hours or more prior to your booking’s start date - you will receive a Credit Voucher* equal to the amount** that you have paid to TrekCo, minus a Cancellation Charge (equal to 10% of the total Booking Cost).

If you wish to cancel your booking less than 24hours prior to your booking’s start date - you will forfeit the amount** that you have paid to TrekCo.

Cancellations will only be accepted via completion and submission of an onliner within the aforementioned time frames (submitted forms are date/time stamped to prove receipt time and will be processed within TrekCo office hours).

TrekCo Terms & Conditions

We accept bookings subject to agreement of the terms and conditions outlined below - our “Terms & Conditions”.

In these Terms & Conditions references to:

“TrekCo” and “we” and “us” and “our” refer to The Treking Company Limited (company no. 3319481), whose registered office is 179-180 Church Road, Hove, BN3 2DJ. Please DON’T send correspondence to this address; it’s a Registered office (i.e. our accountants) All correspondence should go to Cranford House, Kingston Road, Lewes, East Sussex, BN7 3NB.

A “booking” or “standard booking” (or “day experience”, or ‘multi-day experience”, as we refer to bookings in a marketing context) refer to the service, supply, event or trip - and the itinerary and activities offered therein - sold by or provided by TrekCo.

Making a booking

A booking, and therefore a binding contract in respect of these Terms & Conditions, is made with us when: 

you pay us a Deposit or Full Amount in reference to a provisional/available booking and we confirm this booking to you, in writing; or

you accept, in writing, a booking form/quote/pro forma invoice sent to you, in writing, from us in reference to a provisional/available booking.

If you wish to make or join a booking for a group of people:

The Primary Booker should proceed through the normal booking process - you will have the opportunity to add additional participants to your booking. If you are an additional participant of a group booking, you accept and acknowledge that your share of the booking cost and therefore all payment obligations shall exist between us and the Primary Booker. Unless expressly agreed otherwise with the Primary Booker and ourselves, we will not process any payments or refunds from/to additional participants directly; all such payments shall be made from/to the Primary Booker only.

Costs, deposits, and payments

Costs (i.e. the Full Amount payable) will be outlined on our website for bookings you can make online, or via a Booking Form that we will send to you if you request a bespoke booking.

Participants are responsible for the following costs: personal equipment, tips/gratuities, entrance/admission fees, parking fees, food and drink, personal spending money, transport and activities unless otherwise stated in the ‘What’s Included’ section of a booking itinerary. Participants are responsible for making advance reservations and/or selections for such inclusions where required.